Foundational Skills Workshops

Due to COVID-19, only Virtual Foundational Skills courses are offered for now.  Sign up here.

To build this series, we went out and spoke with local businesses, asking what skills they were looking for in a new employee. These workshops are tailored to meet the needs most demand by Rogue Valley employers.

Foundational Skills for Workplace Effectiveness/Productivity
Workshops Objectives/ Learning Goals Outcomes/Core Competencies

Building Your Personal Brand

  • Analyze your transferable skills, uniqueness, and value to market yourself to an employer.
  • Construct an “elevator pitch.”
  • Develop a brand image which clearly communicates your brand statement.
  • Apply your brand image to your design assets.
  • Development of a personal brand statement and a plan for marketing your personal brand to employers.
  • Ability to communicate your brand and to leverage social media to market yourself.
  • Argue the “dos” and “don’ts” for personal branding.

Communication in the Workplace

  • Interpersonal and group communication.
  • Nonverbal communication.
  • Active listening.
  • Conflict resolution.
  • Development of tools and techniques for effective communication, conflict resolution, and active listening.
  • Analyze, argue, and demonstrate tools for managing workplace relationships.

Customer Service and Emotional Intelligence

  • Who is your customer and why it matters.
  • Becoming a stakeholder in the success of a business.
  • Tools for providing excellent customer service.
  • Critical thinking strategies.
  • Applying emotional intelligence to your relationships at home and in the workplace.
  • Tools for serving challenging customers through diffusing difficult situations.
  • Tools for mitigating customer complaints.
  • Self and peer evaluation/feedback.
  • Ability to argue what good customer service is, why it is critical to the success of a business, and show how to deliver it.
  • Demonstrate how to serve customers by gaining an awareness of emotional intelligence and developing your own strategies for diffusing situations and resolving conflicts based on empathy, not sympathy.
  • Tools, techniques, and strategies for managing conflict and setting boundaries in the workplace.
  • Using empathy to connect and communicate with internal/external customers, prevent burnout, and establish relationships.

Getting a Pulse on the Labor Market and Assessing Career Strengths

  • Identifying core strengths.
  • Develop knowledge and ability to access and use online career resources to evaluate and explore career options/potential employability.
  • Develop knowledge and ability to access and use networking and job search sites to find job openings and establish local labor market needs for occupational targets.
  • Ability to use working knowledge of individual core strengths, abilities, and aptitudes for success in the workplace.
  • Capacity to analyze, compare, and contrast Oregon labor market information as a tool for predicting success in a future career path.
  • Ability to navigate the internet and apply for jobs online.

How to Create a Resume & Cover Letter That Gets You Noticed

  • Resume and cover letter styles.
  • How to target a resume for a specific industry and/or position using key words and power phrases.
  • Develop greater understanding of current skills, their transferability and possible skill sources to use as employment leverage.
  • Mastery of tools for developing a winning resume and cover letter.
  • Proficiency in editing and developing an accurate resume and cover letter that is error free and targeted to a specific position.
  • Awareness of the importance (and necessity) to appropriately market oneself to meet an employer’s need during all job search activities.


  • How to prepare for an interview and the follow-up process.
  • Practice how to successfully answer questions using the STAR approach.
  • Peer-to-peer listening and feedback.
  • Explore the different types of interview questions and develop tools for addressing them.
  • Awareness of employer expectations for an interviewee.
  • Ability to articulate answers and questions for future interviews.
  • Mastery to respond succinctly and accurately to interview questions as they relate to a specific position.

Training Options

  • Develop knowledge of what skill building opportunities are available through the  WorkSource Center and local training resources.
  • Increase awareness of other avenues to assist with meeting training needs and costs, including the Department of Education (FAFSA) grants and loans, Oregon Employment Department’s Training Unemployment Insurance program, Oregon Vocational Rehabilitation Services and Rogue Community College tuition awards.
  • Ability to utilize written and online resources to find, research, and evaluate training options in the Rogue Valley.
  • Awareness of how to follow up on and secure other training related resources.

Workplace Culture and Action Planning

  • Work ethic=work promotions.
  • Your image and you (thinking errors and assumptions).
  • Self-identification of tools for problem solving obstacles and challenges.
  • Developing action items to support accountability.
  • Analyze and argue how to keep your job by getting along well with others and following company policies.
  • Self-made action plan for hurdling obstacles and negotiating challenges using SMART goals.
  • Development of a vision for your career using your core values and goals.